BANKjet® 1500 Inkjet Receipt Printer and Validation Printer
TROUBLE SHOOTING
Although the Bankjet 1500 printers are designed for reliable, trouble-free operation, problems may occasionally occur which are usually easy to correct. The lists below may offer some easy solutions to the problems. If a problem is still unresolved, then it may be necessary to contact the dealer for assistance.
PRINTER HAS NO RESPONSE (NO LIGHTS, NO NOISE)
1. Make sure that the printer ac power cord is plugged in securely on both ends.
2. Check to see if the ac receptacle has power by plugging in another ac powered device such as a lamp.
3. Use the printer power switch located on the front of the printer and turn it OFF and then ON again.
NO COMMUNICATION TO MAIN PRINTER
1. Check all cable connections for tightness.
2. Check printer configuration for proper settings.
3. Substitute a working printer to verify that the wiring and the main computer is functioning properly.
REPLACING INK CARTRIDGES
1. Remove the new ink cartridge from its sealed pouch and remove the Mylar tape from the face of the new ink cartridge.
2. Press the Open Cover button to release the rear paper cover from the console and swing that cover back, then swing the front ink cartridge cover up.
3. Pull down the blue cartridge latch/latches and remove the old ink cartridge(s).
4. Press the New cartridge button with the cartridge(s) removed
*Note: Pressing the New button initializes the ink status.
5. Place the new ink cartridge(s) into the carriage. Hold the cartridges by their tab to ensure a clean installation. Install the cartridge so the tab is facing the printer front.
6. Close all of the covers.
*Note: The ink levels decrease based on the number of characters printed, not the volume of ink physically in the ink cartridge. Therefore, if you remove your ink cartridge, hit the new button, and replace the same ink cartridge the levels will still reset to 100%.
NOTHING PRINTS ON THE PAPER
– Complaints of light print, missing parts of a printed character, or not printing at all, though the paper is feeding out as if it is printing,
are all indications of an ink cartridge issue.
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Check ink cartridges for any blockage by stray paper or food particles, etc.
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Remove and Re-insert the cartridges.
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Check that paper is not blocking the nozzle of the ink cartridges.
– A hard to find paper jam will cause the nozzle to be blocked causing the print to appear like it is not printing in one section of the receipt only.
– Possible the ink cartridge needs to be cleared of air bubbles.
– To do this, get a paper towel or tissue. Place this on the nozzle end to catch ink that will squirt out. Hold the cartridge with the label facing you.
Blow into the cut out piece of the little shelf under the label.
– DO NOT Remove the Label when doing this, ever.
PAPER JAMS
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Clearing a paper jam is the most prevalent problem you will encounter.
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Open the paper cover and remove the paper roll from the printer.
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Use the feed button to feed the feed motor forward.
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Use the feed button and new cartridge button together to reverse the feed motor backward.
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This will allow you to get most paper jams clear.
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Lift the cartridge cover, and move the carriage (just push it) to the right or left and clear any paper that may have fallen inside.
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DO NOT use screw drivers, etc. to remove jams, as this can damage the paper guide which is just a thin metal guide that once damaged must be sent in for repair.
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You may need to alternate between forward and backward feeding with the machine held upside down to clear some difficult jams.
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Ultimately, most, if not all, jams should be solvable.
Fax: 203.949.9048
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