Epic 950® Thermal Slot Machine Ticket Printer
1. Where can I order paper?
2. Where can I get parts?
3. Do you offer a repair service?
4. What communication interface do I have?
5. What are the Epic 950 printer standard features?
6. What printer driver should I be using?
7. When I print to my Epic 950 printer nothing prints?
8. What port is used to download firmware into the Epic 950 printer?
9. How do I know what firmware is currently in my Epic 950 printer?
Where can I order paper?
Paper can be ordered online through a qualified ticket supplier. Click here to see list.
Do you offer a repair service?
Yes, we offer repair of the Epic 950 printer at one of Repair Centers in and outside the United States. Please use our convenient RMA web form. Click here
What communication interface do I have?
The Epic 950 printer is equipped with one of several communication interface options. In all cases, power and communication connections are made to a connector or connectors located at the rear of the printer.
1. RS232 Serial
Type: :Bi-Directional, serial RS-232 using transmit, receive, and ground.
Protocol: Ready/Busy or XON/XOFF, 9600 baud, 8 data bits, no parity,
1 start bit, 1 stop bit.
2. USB
3. NETPLEX
4. Universal USB / NETPLEX
5. Dual Port – NETPLEX
6. Dual Port – RS232
Communications interface options 3-6 utilize communications protocols that are proprietary to specific
manufacturers and are subject to licensing requirements.
Figure 1. Interface PCB Location (Dual Port RS232 Shown)
What are the Epic 950 printer standard features?
Standard Features
The following features are common to the Epic 950 Printers:
Key features:
· Perforated fan folded tickets in a stack of 200, 300 or 400 tickets.
· Barcode and total ticket cash-out capabilities.
· TicketBurstTM – incorporating print, burst and transport zones, where the ticket is completely printed and burst before transport to operator.
· HotSwap QDTTM (Quick Disconnect Technology), a hot swappable printer mechanism design for easy service.
· Modular interface PCB.
Other standard features:
· Selections of 7.5, 10, 12, 16.5 and 20 characters per inch printing.
· Selectable printing of Normal, Double-high, Double-wide and Double-high/Double-wide.
· Sensors for Burst Ticket, Ticket Low, Top-of-Form/Ticket Out, Chassis Open, and Ticket Taken.
· Cover Open switch.
· Modular printer mechanism, ticket tray and sliding unit for easy maintenance.
· Open ticket path for ticket jam clearing.
· Operator interface: FEED button, status LED’s (Ready/Paper/Open/Fault).
· Bezel lamp connection.
· imPortTM firmware and graphics download port.
· Print face down.
· Page mode printing.
· Audible Buzzer.
Optional Features
· 600 count ticket capacity using optional extender walls.
· Dual port interface capable.
· RS-232 interface capable.
· USB interface capable.
· Bezels (Internal and external).
What printer driver should I be using?
There is no driver available. The Epic 950 printer communicates directly with the host machine. These printers are primarily used in gaming machines.
When I print to my Epic 950 printer nothing prints?
Verify the Epic 950 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal tickets. Make sure the tickets are loaded in the proper direction. See diagram below:
To ensure the ticket is loaded correctly into the printer, the ticket stack must be properly loaded in the ticket box. The stack must be oriented so that the Black Dot/Top of Form mark of the tickets is on the leading edge of the ticket, not near the perforation of the next ticket. If the top ticket on the stack has the back facing upward, the perforation attaching the next ticket will be toward the front of the Ticket Tray with the Black Dot/Top of Form indicator in the rear right corner. If the print area is facing upward, the perforation attaching the next ticket will be toward the rear of the Ticket Tray. For instructions on inserting the first ticket into the printer, see the section “Loading Tickets into Feeding Mechanism”.
Figure 2. Ticket Stack Orientation
Loading Tickets into Feeding Mechanism
When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the stack must be inserted into the printer by hand. The Epic 950 printers’ ticket tray is integrated with a guide to direct the ticket into the printer mechanism. Once the leading ticket enters the Top of Form sensor, the ticket will be automatically fed into the Printer Mechanism.
Figure 3. Ticket Loading and Ticket Feed Mechanism
Loading tickets into the ticket supply box: (Refer to the label on printer)
· Load tickets into the ticket supply tray, making sure that the Black Dot is positioned as shown in Figure 3.
· Orient the tickets so that the Black Dot is towards the leading edge of the ticket.
Feeding tickets into the Printer Mechanism: (Refer to the label on printer)
· Check to ensure that the tickets have been placed in the ticket tray with the proper black dot orientation.
· Insert the leading ticket into the Printer Mechanism’s insertion guide area. The ticket should be fed about a ½" into the mechanism; at this time, the machine automatically completes the feeding process.
· If printer has been slid out from rack, make sure that the printer is closed.
· The printer is ready to receive information.
What port is used to download firmware into the Epic 950 printer?
The Epic 950 printer features an imPortTM firmware and graphics download port, as shown in the figure below. This port uses a 4-pin Molex connector with an RS-232 interface.
Figure 4. Firmware Download Port.
How do I know what firmware is currently in my Epic 950 printer?
To find out what firmware is currently in your Epic 950 printer, simply print a test page from the printer by following the instructions below:
1. Unrack the Inner Chassis.
2. Open the Ticket Cover. Do not remove a currently loaded ticket.
3. Press and hold the feed button until the Open LED goes out, then release this button.
4. Now close the Ticket Cover, and the self-test ticket will then print.
5. Close the Inner Chassis to resume normal operation.
At the top of the test page you will see “Firmware:” followed by the firmware currently in the printer.
Fax: 203.949.9048
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