By Tracey Winslow, Chief Revenue Officer, TransAct Technologies | The Casino & Gaming Series
More than 22 years of performance in the field
Some products become important because they introduce something new. Others become important because they keep proving their value long after launch.
The Epic 950 TITO printer did both.Â
After more than 22 years in production, TransAct recently shipped the final order of Epic 950 printers from its facility in Doncaster, UK. This milestone closes a major production chapter for one of the most important products in TransAct’s casino and gaming history, and for a printer that continued to earn orders long after most products would have been replaced by the next generation.
Formerly known as the Ithaca Epic 950, the printer was released in 2004 and went on to ship more than 1.1 million units over its lifetime. It has also been installed in slot machines worldwide, supporting casinos, VLT environments, sports betting operations, truck stops, bingo, lottery, and other gaming applications across global markets.Â
That kind of reach happens when a product solves a real operational problem, keeps solving it, and earns the confidence of the people who depend on it every day.
Built for the realities of TITO gaming
When the Epic 950 was introduced, ticket-in/ticket-out technology was reshaping casino operation. That shift changed what operators needed from the printer inside the game.
Tickets had to print quickly, cleanly, and consistently, and service had to be straightforward. The printer had to work across different cabinets and floor configurations. Since every interruption could take a machine out of play, reliability was not a feature on a spec sheet. It was part of the operating model.
That quiet role is exactly why the printer is so important.
When the printer performs, play continues. When it fails, the disruption is immediate. A jam, a service call, or a machine taken out of play can quickly become an operational issue. The Epic 950 earned its reputation because it was purpose-built for that gaming reality.
It gave operators and manufacturers a printer they could trust inside the machine, across high-volume gaming floors, varied cabinet types, and long service cycles.
For TransAct, the Epic 950 was not simply a product in the portfolio. It became one of the products that helped establish TransAct’s reputation in casino and gaming printing.
Why the Epic 950 has lasted the test of time
The Epic 950’s longevity says a lot about the product itself, but also about the environment it was built to serve.
Casino floors are not static. Operators manage changing game mixes, cabinet generations, system requirements, and customer expectations. A product that lasts in that environment has to do more than perform well at launch. It has to keep fitting into the floor as the floor evolves.
Its compatibility with both new and legacy games helped operators manage change without unnecessary disruption. Its hot-swappable design supported faster service by allowing printer replacement without powering down the game. TicketBurst technology printed and cut tickets before presenting them, helping reduce jams and player interference.
Those details are technical, but their value is very practical. They support uptime, simplify service, help technicians work faster, help operators avoid interruptions, and keep the player experience moving.
That is why the Epic 950 became known not only as a durable printer, but as a dependable part of the gaming floor.
It also earned trust over time. Product reputation in gaming is not created by marketing alone. It is created when a product works consistently enough that operators, technicians, and manufacturers rely on it.
With over one million units shipped over its lifetime and a global footprint that includes hundreds of thousands of slot machine installations, the Epic 950 became much more than a TITO printer. It became part of the operational backbone of gaming floors around the world.Â
A defining chapter for TransAct Casino & Gaming
The Epic 950 also represents a defining chapter in TransAct’s growth in casino printing.
The product helped TransAct build its position in a market where reliability, relationships, and long-term support matter. It became a customer favorite among operators and manufacturers because it consistently delivered what gaming environments required: durable hardware, dependable print performance, field-friendly serviceability, and support from a team that understood the floor.
One important moment came in 2005 with the rollout at Wynn Las Vegas, an installation that helped put the Epic 950 on the map. For a product working to establish share in a competitive market, early wins like that mattered. They gave operators a visible proof point and gave TransAct a foundation to build on with manufacturers, properties, and long-term customer relationships.
From there, the product’s footprint continued to grow. Epic 950 printers found their way into gaming environments around the world, from major casino properties to VLT markets and other applications that needed the same kind of reliable ticket printing.
The Epic 950 helped establish TransAct as a trusted name in casino printing. It gave sales and support teams a product they could stand behind. It helped customers solve a critical operational need, and it created a foundation for the products that would follow.
The end of production, not the end of the legacy
The final shipment of Epic 950 printers marks the end of production, but not the end of the product’s influence.
Many Epic 950 units remain in use today, and TransAct continues to support existing customers. For operators who have depended on the printer for years, maintaining that continuity is a priority for us.
Its endurance legacy also continues through Epic Edge and Epic Edge+, which carry forward the field-tested reliability and gaming-floor experience that made the Epic 950 such an important product. The next generation builds on what the Epic 950 proved over more than two decades: casino printers need to be dependable, serviceable, compatible, and built around the realities of the floor.
The Epic 950 did not just have a long production run. It helped shape the expectations customers now bring to casino printing technology.
Thank you to the people behind the product
A milestone like this belongs to more than the product itself.
It belongs to the engineering, manufacturing, service, support, and sales teams who brought the Epic 950 to market and kept it successful for more than two decades. It belongs to the people who opened the first doors, supported the first installs, strengthened customer confidence, and kept showing up for operators and manufacturers year after year. And it belongs to the customers and partners who trusted the product inside their machines and on their floors.
More than 1.1 million units shipped is an extraordinary number. Behind that number are years of trust earned one installation, one customer, and one gaming floor at a time.
As TransAct marks the final shipment of the Epic 950, we do so with appreciation for the product, the people behind it, and the customers who made it part of casino and gaming history.
The Epic 950 leaves production with a legacy measured not only in units shipped, but in the gaming floors, customer relationships, and next-generation products it helped shape.
That legacy continues through the gaming floors it still supports, and the next-generation products it helped inspire.Â