Leading Coffee and Doughnut Quick-Serve Chain

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Company Info:

This quick-serve restaurant is the world’s leading baked goods and coffee chain, serving more than 3 million customers daily. They offer 50+ varieties of donuts, premium beverages, bagels, breakfast sandwiches, and other baked goods in over 11,000 restaurants worldwide.

Discover BOHA!

The Customer Challenge:

Each store had a complicated food labeling process involving seven (yes, seven!) unique labels. Due to the complexity of this process and the high turnover rate of lower-level employees, only managers were allowed to handle it. They needed an easy-to-learn solution that would free up the managers, save time and reduce costs.

The BOHA! Solution:

Enter BOHA! Our back of house assistant simplified their process and allowed lower level employees to take charge – leaving the managers the time they needed to effectively run the day to day operations.

The Results:

The automated, intuitive, and more efficient process, backed by BOHA! saved loads of time and condensed their label stock down to two SKUs. The cost savings delivered an ROI equivalent to 7-13 weeks per unit.