{"id":264948,"date":"2023-07-28T00:20:38","date_gmt":"2023-07-28T00:20:38","guid":{"rendered":"https:\/\/transact-tech.com\/service-and-support\/?page_id=264948"},"modified":"2026-04-06T15:46:22","modified_gmt":"2026-04-06T15:46:22","slug":"rma-form","status":"publish","type":"page","link":"https:\/\/transact-tech.com\/service-and-support\/rma\/rma-form\/","title":{"rendered":"RMA Form"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#001133″ custom_margin=”0px||0px||false|false” custom_padding=”50px||60px||false|false” global_module=”263467″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”content” _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”54px” custom_margin=”||12px|||” custom_padding=”||0px|||” header_font_size_tablet=”50px” header_font_size_phone=”42px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][dsm_breadcrumbs home_text=”Service & Support” show_home_icon=”off” align=”center” _builder_version=”4.21.0″ _module_preset=”default” items_text_color=”#c0ccd9″ separators_text_color=”#c0ccd9″ current_text_color=”#FFFFFF” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” max_width=”800px” custom_margin=”30px||0px||false|false” custom_padding=”0px|0px|0px|0px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_search exclude_pages=”off” placeholder=”Search Support…” placeholder_color=”#709cc0″ _builder_version=”4.27.5″ _module_preset=”default” form_field_background_color=”#FFFFFF” form_field_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” form_field_focus_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” button_text_color=”RGBA(255,255,255,0)” form_field_font=”Montserrat|600|||||||” form_field_font_size=”15px” background_color=”RGBA(255,255,255,0)” module_alignment=”center” custom_padding=”0.715em|0.715em|0.715em|2em|false|false” hover_enabled=”0″ custom_css_after=”content: ‘%92f002’!important;||font-family: ‘Font Awesome 6 Pro’;||font-size: 20px;||color: #f5f7fa;||position: absolute;||top: 50%;||right: 20px !important;||transform: translateY(-53%) scaleX(1);||pointer-events: none;||z-index: 9;” custom_css_input_field=”height: 60px !important;||margin-right: 20px;||border-radius: 31px;||border: 1px solid #c0ccd9;||” custom_css_button=”width: 60px;||height: 60px;||border-radius: 50%;||background-color: #0044ff;” border_radii=”on|0px|0px|0px|0px” border_width_all=”0px” locked=”off” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22form_field_text_color%22,%22form_field_focus_text_color%22%93}” sticky_enabled=”0″][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” custom_margin=”0px||0px||false|false” custom_padding=”60px||60px||true|false” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” make_equal=”on” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Montserrat||||||||” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n

Submit RMA<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_orientation=”left” custom_margin=”10px||0px||false|false” global_colors_info=”{}”]Repairs are warranted for 90 days from the date of repair or for the balance of the original warranty period, whichever is greater. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to TransAct. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the TransAct Warranty Policy that is packed with each new printer.<\/p>\n

Fees<\/h5>\n

To check the warranty status of your product click here<\/a>.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” background_color=”#ffe7e6″ text_orientation=”left” custom_margin=”15px||0px||false|false” custom_padding=”20px|20px|20px|20px|true|true” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#ff5757″ global_colors_info=”{}”]<\/p>\n

! Price Change Notice !<\/span><\/h5>\n

Due to extreme supply chain pressures beyond our control, effective 1 June 2025, the flat rate repair for the AccuDate 9700 is $699<\/strong> at TransAct Technologies. We encourage you to begin the migration of your 9700 population to the BOHA! Terminal 2 immediately.<\/span><\/p>\n

Please contact <\/span>kcilbrith@transact-tech.com<\/a> for more information and potential pricing incentives. Thank you.<\/span><\/p>\n

[\/et_pb_text][dvmd_table_maker tbl_top_left_mode=”on” tbl_responsive_break_by=”row” tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”#F5F7FA” tbl_chead_cell_align_vert=”center” tbl_chead_cell_padding=”0px||0px||false|false” tbl_rhead_cell_color=”RGBA(255,255,255,0)” tbl_rhead_cell_padding=”0px||0px||false|false” _builder_version=”4.27.5″ _module_preset=”default” tbl_tcell_text_font_size=”14px” tbl_chead_text_font=”|600|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”14px” tbl_rhead_text_font=”|600|||||||” tbl_rhead_text_text_color=”#445566″ custom_margin=”20px||0px||false|false” custom_padding=”0px||0px||false|false” border_width_all=”0px” border_color_all=”#c0ccd9″ border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” locked=”off” global_colors_info=”{}”][dvmd_table_maker_item col_label=”Food Service Technology” col_content=”Food Service Technology
\nBOHA! WorkStation
\nBOHA! Terminal
\nBOHA! Terminal 2
\nAccuDate 9700
\nIthaca 9000″ col_chead_cell_align_vert=”center” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Flat Rate Repair Charge” col_content=”Flat Rate Repair Charge
\n$299
\n$499
\n$499
\n$699
\n$150″ col_chead_cell_align_vert=”center” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Casino Solutions” col_content=”Casino Solutions
\nEpic Edge
\nEpic Edge+
\nEpic Edge TT
\nEpic 950
\nEpic 880″ col_chead_cell_align_vert=”center” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Flat Rate Repair Charge” col_content=”Flat Rate Repair Charge
\n$200
\n$200
\n$200
\n$200
\n$200″ col_chead_cell_align_vert=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_orientation=”left” custom_margin=”20px||0px||false|false” global_colors_info=”{}”]<\/p>\n

No Problem Found Repairs<\/h5>\n

If a warranty printer is sent in for repair and the repair center cannot find any defect; there will be a $37.50 fee plus shipping costs applied to the repair.<\/p>\n

International\u00a0RMA Requests<\/h5>\n

If located outside the United States please\u00a0call for an RMA\u00a0at 1-877-748-4222 option 2. A representative will be glad to create an RMA request for you.[\/et_pb_text][wpforms_selector form_id=”266363″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”1px|||||” global_colors_info=”{}”][\/wpforms_selector][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”14px” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Incomplete forms will not be processed. All RMA numbers are valid for 30 days from date of issue.
Shipping instructions will display once you submit this form.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t