{"id":434,"date":"2022-11-19T01:47:01","date_gmt":"2022-11-19T01:47:01","guid":{"rendered":"https:\/\/transact-tech.com\/service-and-support\/?page_id=434"},"modified":"2024-02-16T20:06:59","modified_gmt":"2024-02-16T20:06:59","slug":"epic-3000","status":"publish","type":"page","link":"https:\/\/transact-tech.com\/service-and-support\/legacy\/epic-3000\/","title":{"rendered":"Epic 3000 Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#001133″ custom_margin=”0px||0px||false|false” custom_padding=”50px||60px||false|false” saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”content” _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”54px” custom_margin=”||12px|||” custom_padding=”||0px|||” header_font_size_tablet=”50px” header_font_size_phone=”42px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][dsm_breadcrumbs home_text=”Service & Support” show_home_icon=”off” align=”center” _builder_version=”4.21.0″ _module_preset=”default” items_text_color=”#c0ccd9″ separators_text_color=”#c0ccd9″ current_text_color=”#FFFFFF” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(255,255,255,0.2)” max_width=”800px” custom_margin=”30px||0px||false|false” custom_padding=”8px|8px|8px|8px|true|true” border_radii=”on|36px|36px|36px|36px” border_width_all=”2px” border_color_all=”rgba(255,255,255,0.3)” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_search exclude_pages=”on” include_categories=”1,190,191,196,193,194,192,195,197,198,199,165,169,178,177,172,176,175,173,174,187,189,188,186,185,200,180,181,182,183,184,235,233,234,236,231,232,237,238,239,240,203,214,205,202,206,210,208,216,218,217,219,221,222,220,230,241,242,226,228,227″ placeholder=”Search Epic 3000 Support” button_color=”rgba(255,255,255,0.3)” placeholder_color=”#c0ccd9″ module_class=”support-search” _builder_version=”4.24.0″ _module_preset=”default” form_field_background_color=”RGBA(255,255,255,0)” form_field_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” form_field_focus_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” button_text_color=”RGBA(255,255,255,0)” form_field_font=”Montserrat|500|||||||” background_color=”RGBA(255,255,255,0)” module_alignment=”center” custom_padding=”1em|1em|1em|1em|false|false” custom_css_button=”width: 45px;||height: 45px;||border-radius: 50%;” border_radii=”on|0px|0px|0px|0px” border_width_all=”0px” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22form_field_text_color%22,%22form_field_focus_text_color%22%93}”][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” custom_margin=”0px||0px||false|false” custom_padding=”60px||60px||true|false” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22background_color%22%93}” sticky_enabled=”0″][et_pb_row use_custom_gutter=”on” make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.24.1″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][dvmd_table_maker tbl_title_mode=”on” tbl_title_text=”Drivers” tbl_title_spacing=”10px” tbl_row_header_count=”0″ tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_chead_cell_align_vert=”center” tbl_chead_cell_padding=”0px||0px||false|false” tbl_rhead_cell_padding=”0px||0px||false|false” _builder_version=”4.21.0″ _module_preset=”default” tbl_title_level=”h3″ tbl_title_font_size=”24px” tbl_tcell_text_font_size=”14px” tbl_chead_text_font=”|600|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”14px” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” global_colors_info=”{}”][dvmd_table_maker_item col_label=”File” col_content=”File
\nWindows Drivers
\nWindows Driver Installation Guide” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Version” col_content=”Version
\nV. 3.0.3.0
\nV. 3.0.3.0″ col_column_max_width=”0.3fr” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Operating System” col_content=”Operating Systems
\nWindows 7, Windows 8, Windows 8.1, Windows 10″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Info” col_content=”Info
\n%91cp_modal id=%22cp_id_5a794%22%93<\/i>%91\/cp_modal%93″ col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.21.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Download” col_content=”Download
\n<\/i><\/a>
\n<\/i><\/a>” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.21.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][dvmd_table_maker tbl_title_mode=”on” tbl_title_text=”Utilities” tbl_title_spacing=”10px” tbl_row_header_count=”0″ tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_chead_cell_padding=”0px||0px||false|false” _builder_version=”4.21.0″ _module_preset=”default” tbl_title_level=”h3″ tbl_title_font_size=”24px” tbl_tcell_text_font_size=”14px” tbl_chead_text_font=”|600|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”14px” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” global_colors_info=”{}”][dvmd_table_maker_item col_label=”File” col_content=”File
\nPJTerminal
\nPJTerminal Instructions
\nTransact Color Utility
\nPOSjet Color Image Converter
\nPOSjet Color Image Converter \/ Transact Color Utility Instructions
\nUSB Port View
\nUSB Port View
\nPrinter OCX Control Setup
\nPrinter OCX Test Applications” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Version” col_content=”Version
\nV. 1.7.5<\/p>\n

V. 4.9.0.2
\nV. 4.9.0<\/p>\n

V. 1.0.1.0
\nV. 1.2.0.0
\nV. 1.3.5
\nV. 1.0.2.0″ col_column_max_width=”0.3fr” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Operating System” col_content=”Operating Systems
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8<\/p>\n

Windows 7, Windows 8, Windows 8.1, Windows 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8\t<\/p>\n

Windows 98 Second Edition, 2000, ME, XP, Vista, 7, and 8
\nWindows Vista, 7, 8, 8.1, 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10\t” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Info” col_content=”Info
\n%91cp_modal id=%22cp_id_ebedc%22%93<\/i>%91\/cp_modal%93<\/p>\n

%91cp_modal id=%22cp_id_b63e6%22%93<\/i>%91\/cp_modal%93
\n%91cp_modal id=%22cp_id_29885%22%93<\/i>%91\/cp_modal%93<\/p>\n

%91cp_modal id=%22cp_id_588cb%22%93<\/i>%91\/cp_modal%93
\n%91cp_modal id=%22cp_id_fd8a5%22%93<\/i>%91\/cp_modal%93
\n%91cp_modal id=%22cp_id_4d41f%22%93<\/i>%91\/cp_modal%93
\n%91cp_modal id=%22cp_id_f4552%22%93<\/i>%91\/cp_modal%93″ col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.21.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Download” col_content=”Download
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.21.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” disabled_on=”off|off|on” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Utilities<\/h3>\n

Utilities are not available for download on mobile devices.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Drivers<\/h3>\n

Drivers are not available for download on mobile devices.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.24.0″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” custom_padding=”30px|30px|20px|30px|false|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Documentation<\/h3>\n

[\/et_pb_text][et_pb_blog posts_number=”5″ include_categories=”179″ _builder_version=”4.24.0″ _module_preset=”2b749649-395b-4092-ba4d-5dfd3c27f25d” locked=”off” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”60px||60px||false|false” global_module=”263443″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” text_font=”Montserrat||||||||” width=”80%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n

Need More Help?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”55px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|true” custom_css_main_element=”display: flex;||flex-direction: column;” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_text_color=”#1155DD” text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” width=”90px” width_last_edited=”off|desktop” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_font=”|700|||||||” header_4_text_align=”left” text_orientation=”left” custom_margin=”30px||30px||true|false” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Contact Tech Support<\/h4>\n

Factory-trained technicians add a level of experience, quality and care that can not be found anywhere else.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ4NyJ9fQ==@” button_text=”Contact Support” admin_label=”Contact Support” _builder_version=”4.24.0″ _dynamic_attributes=”button_url” _module_preset=”d4c2af50-4221-41ac-a4ef-eedf2dffd80d” custom_margin=”auto||0px||false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|true” custom_css_main_element=”display: flex;||flex-direction: column;” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_text_color=”#1155DD” text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” width=”90px” width_last_edited=”off|desktop” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_font=”||||||||” text_orientation=”left” custom_margin=”30px||30px||true|false” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Warranty Status<\/h4>\n

Check the warranty status of your product.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NDc3NyJ9fQ==@” button_text=”Check Warranty Status” admin_label=”Check Warranty Status” _builder_version=”4.24.0″ _dynamic_attributes=”button_url” _module_preset=”d4c2af50-4221-41ac-a4ef-eedf2dffd80d” custom_margin=”auto||0px||false|false” custom_padding=”14px|15px|15px|15px|false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|true” custom_css_main_element=”display: flex;||flex-direction: column;” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_text_color=”#1155DD” text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” width=”90px” width_last_edited=”off|desktop” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_font=”|700|||||||” text_orientation=”left” custom_margin=”30px||30px||true|false” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Submit RMA<\/h4>\n

Start the return or exchange process for a defective or damaged product by submitting an RMA here.[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2NDkyOCJ9fQ==@” button_text=”Submit RMA” admin_label=”Submit RMA” _builder_version=”4.24.0″ _dynamic_attributes=”button_url” _module_preset=”d4c2af50-4221-41ac-a4ef-eedf2dffd80d” custom_margin=”auto||0px||false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t