{"id":487,"date":"2022-11-19T03:32:10","date_gmt":"2022-11-19T03:32:10","guid":{"rendered":"https:\/\/transact-tech.com\/service-and-support\/?page_id=487"},"modified":"2025-03-19T19:15:47","modified_gmt":"2025-03-19T19:15:47","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/transact-tech.com\/service-and-support\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#001133″ custom_margin=”0px||0px||false|false” custom_padding=”50px||60px||false|false” global_module=”263467″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”content” _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”54px” custom_margin=”||12px|||” custom_padding=”||0px|||” header_font_size_tablet=”50px” header_font_size_phone=”42px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][dsm_breadcrumbs home_text=”Service & Support” show_home_icon=”off” align=”center” _builder_version=”4.21.0″ _module_preset=”default” items_text_color=”#c0ccd9″ separators_text_color=”#c0ccd9″ current_text_color=”#FFFFFF” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(255,255,255,0.2)” max_width=”800px” custom_margin=”30px||0px||false|false” custom_padding=”8px|8px|8px|8px|true|true” border_radii=”on|36px|36px|36px|36px” border_width_all=”2px” border_color_all=”rgba(255,255,255,0.3)” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_search placeholder=”Search Support” button_color=”rgba(255,255,255,0.3)” placeholder_color=”#c0ccd9″ module_class=”support-search” _builder_version=”4.24.0″ _module_preset=”default” form_field_background_color=”RGBA(255,255,255,0)” form_field_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” form_field_focus_text_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” button_text_color=”RGBA(255,255,255,0)” form_field_font=”Montserrat|500|||||||” background_color=”RGBA(255,255,255,0)” module_alignment=”center” custom_padding=”1em|1em|1em|1em|false|false” custom_css_button=”width: 45px;||height: 45px;||border-radius: 50%;” border_radii=”on|0px|0px|0px|0px” border_width_all=”0px” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22form_field_text_color%22,%22form_field_focus_text_color%22%93}”][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.1″ _module_preset=”default” background_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” custom_margin=”0px||0px||false|false” custom_padding=”60px||60px||true|false” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” global_colors_info=”{}”]<\/p>\n

How to Reach Us<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” width=”70%” custom_margin=”50px||||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.1″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#1199ff 0%|#1155dd 100%” background_layout=”dark” width=”90px” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,17,51,0.15)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” text_orientation=”left” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Phone Support<\/h3>\n

877.748.4222, option 3
Monday through Friday
8:00 AM to 8:00 PM EST<\/p>\n

For international calls,
+1.607.257.8901<\/p>\n

Fax: 607.257.3911<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.1″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#1199ff 0%|#1155dd 100%” background_layout=”dark” width=”90px” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,17,51,0.15)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” text_orientation=”left” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Email Support<\/h3>\n

Email us at:
techsupport@transact-tech.com<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.1″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#1199ff 0%|#1155dd 100%” background_layout=”dark” width=”90px” width_last_edited=”off|desktop” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,17,51,0.15)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” text_orientation=”left” custom_margin=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\n

RMA Support<\/h3>\n

USA Repair Operation
Monday through Friday
877.748.4222, Option 4
8:00 AM to 8:00 PM EST<\/span>
<\/span><\/p>\n

EMEA Repair Operations
Monday through Friday
011.44.170.977.2500<\/span>
8:00 AM to 5:00 PM GMT<\/span><\/p>\n

 <\/p>\n

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Your question has been submitted.” _builder_version=”4.27.4″ _module_preset=”default” _unique_id=”52c825f6-35cf-4def-8dbe-1632f71fb725″ title_level=”h3″ title_font=”|700|||||||” title_text_color=”#223344″ title_font_size=”24px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_contact_field field_id=”company” field_title=”Company *” fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” form_field_background_color=”#FFFFFF” form_field_focus_background_color=”#FFFFFF” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_margin=”10px||||false|false” sticky_enabled=”0″][\/et_pb_contact_field][et_pb_contact_field field_id=”first-name” field_title=”First Name *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”last-name” field_title=”Last Name *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”address” field_title=”Address *” fullwidth_field=”on” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”address2″ field_title=”Address 2″ required_mark=”off” fullwidth_field=”on” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”city” field_title=”City *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”state” field_title=”State *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”zip” field_title=”Postal\/Zip *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”country” field_title=”Country *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”phone” field_title=”Phone *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”email” field_title=”Email *” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”product” field_title=”Product *” field_type=”select” select_options=”%91{%22value%22:%22AccuDate 9700%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22AccuDate PRO%22,%22checked%22:0,%22dragID%22:0},{%22value%22:%22AccuDate XL2e%22,%22checked%22:0,%22dragID%22:1},{%22value%22:%22BOHA! Terminal%22,%22checked%22:0,%22dragID%22:2},{%22value%22:%22BOHA! Terminal 2%22,%22checked%22:0,%22dragID%22:3},{%22value%22:%22BOHA! WorkStation%22,%22checked%22:0,%22dragID%22:4},{%22value%22:%22Epic 950%22,%22checked%22:0,%22dragID%22:5},{%22value%22:%22Epic Edge%22,%22checked%22:0,%22dragID%22:6},{%22value%22:%22Epic Edge TT%22,%22checked%22:0,%22dragID%22:7},{%22value%22:%22Epic 888%22,%22checked%22:0,%22dragID%22:8},{%22value%22:%22Epic 880%22,%22checked%22:0,%22dragID%22:9},{%22value%22:%22Ithaca 9000%22,%22checked%22:0,%22dragID%22:10}%93″ fullwidth_field=”on” _builder_version=”4.21.0″ _module_preset=”default” form_field_background_color=”#FFFFFF” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”message” field_title=”How can we help you? *” field_type=”text” fullwidth_field=”on” _builder_version=”4.23.2″ _module_preset=”default” form_field_background_color=”#FFFFFF” custom_margin=”||40px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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