{"id":88,"date":"2022-11-08T22:57:37","date_gmt":"2022-11-08T22:57:37","guid":{"rendered":"https:\/\/transact-tech.com\/service-and-support\/?page_id=88"},"modified":"2026-04-06T16:14:47","modified_gmt":"2026-04-06T16:14:47","slug":"epic-950","status":"publish","type":"page","link":"https:\/\/transact-tech.com\/service-and-support\/casino-gaming\/epic-950\/","title":{"rendered":"Epic 950 Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#001133″ custom_margin=”0px||0px||false|false” custom_padding=”50px||60px||false|false” saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _dynamic_attributes=”content” _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”54px” custom_margin=”||12px|||” custom_padding=”||0px|||” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][dsm_breadcrumbs home_text=”Service & Support” show_home_icon=”off” align=”center” _builder_version=”4.21.0″ _module_preset=”default” items_text_color=”#c0ccd9″ separators_text_color=”#c0ccd9″ current_text_color=”#FFFFFF” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” max_width=”800px” custom_margin=”30px||0px||false|false” custom_padding=”0px|0px|0px|0px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_search exclude_pages=”on” placeholder=”Search Epic 950 Support…” placeholder_color=”rgba(37,80,119,0.7)” _builder_version=”4.27.5″ _module_preset=”default” form_field_background_color=”#FFFFFF” form_field_text_color=”#255077″ button_text_color=”RGBA(255,255,255,0)” form_field_font=”Montserrat|500|||||||” form_field_font_size=”15px” background_color=”RGBA(255,255,255,0)” module_alignment=”center” custom_padding=”0.715em|0.715em|0.715em|2em|false|false” hover_enabled=”0″ custom_css_after=”content: ‘%92f002’!important;||font-family: ‘Font Awesome 6 Pro’;||font-size: 20px;||color: #f5f7fa;||position: absolute;||top: 50%;||right: 20px !important;||transform: translateY(-53%) scaleX(1);||pointer-events: none;||z-index: 9;” custom_css_input_field=”height: 60px !important;||margin-right: 20px;||border-radius: 31px;||border: 1px solid #c0ccd9;||” custom_css_button=”width: 60px;||height: 60px;||border-radius: 50%;||background-color: #0044ff;” border_radii=”on|0px|0px|0px|0px” border_width_all=”0px” locked=”off” sticky_enabled=”0″ global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22form_field_text_color%22,%22form_field_focus_text_color%22%93}” include_categories=”190,191,196,193,194,192,195,197,198,199,165,169,177,178,179,185,186,187,200,180,181,235,233,234,236,231,232,237,238,239,240,203,214,205,202,206,210,208,216,220,230,204,241,242,226,249,248,252,298,299,262,264,263,256,250,251″][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a” custom_margin=”0px||0px||false|false” custom_padding=”60px||60px||true|false” locked=”off” global_colors_info=”{%22gcid-58db3757-c801-480a-ba66-c6a48e5c7d8a%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][dvmd_table_maker tbl_title_mode=”on” tbl_title_text=”Drivers” tbl_title_spacing=”10px” tbl_row_header_count=”0″ tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_chead_cell_align_vert=”center” tbl_chead_cell_padding=”0px||0px||false|false” tbl_rhead_cell_padding=”0px||0px||false|false” _builder_version=”4.21.0″ _module_preset=”default” tbl_title_level=”h3″ tbl_title_font_size=”24px” tbl_tcell_text_font_size=”14px” tbl_chead_text_font=”|600|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”14px” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” global_colors_info=”{}”][dvmd_table_maker_item col_label=”File” col_content=”File
\nNo drivers available” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Version” col_content=”Version
\n” col_column_max_width=”0.3fr” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Operating System” col_content=”Operating Systems
\n” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Info” col_content=”Info
\n” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.25.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Download” col_content=”Download
\n” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.21.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][dvmd_table_maker tbl_title_mode=”on” tbl_title_text=”Utilities” tbl_title_spacing=”10px” tbl_row_header_count=”0″ tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_chead_cell_padding=”0px||0px||false|false” _builder_version=”4.25.0″ _module_preset=”default” tbl_title_level=”h3″ tbl_title_font_size=”24px” tbl_tcell_text_font_size=”14px” tbl_chead_text_font=”|600|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”14px” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” global_colors_info=”{}”][dvmd_table_maker_item col_label=”File” col_content=”File
\nTransAct Firmware Downloader
\nTransAct Firmware Downloader
\nTransAct Firmware Download Instructions
\nBench Test Utility
\nPJTerminal
\nPJTerminal Instructions
\nUSB Port View
\nUSB Port View
\nPrinter OCX Control Setup
\nPrinter OCX Test Applications
\n95-13318L USB Download Cable Drivers
\nMaster Programming Fixture Downloader
\nMaster Programming Fixture User Guide” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Version” col_content=”Version
\nV. 2.21.4.0
\nV. 2.18
\nV. 1.1
\nV. 2.0.1.5
\nV. 1.7.5<\/p>\n

V. 1.0.1.0
\nV. 1.2.0.0
\nV. 1.3.5
\nV. 1.0.2.0
\nV. 2.12.28
\nV. 120b” col_column_max_width=”0.3fr” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Operating System” col_content=”Operating Systems
\nWindows Vista, 7, 8, 8.1, and 10
\nWindows 9x, 2000, ME, 2003 Server, and XP<\/p>\n

Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8, 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8<\/p>\n

Windows 98 Second Edition, 2000, ME, XP, Vista, 7, and 8
\nWindows Vista, 7, 8, 8.1, 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10
\nWindows XP, Server 2003, Vista, Server 2008, 7, Server 2008 R2, 8, 8.1, 10
\nWindows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Info” col_content=”Info
\n” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.25.0″ _module_preset=”default” col_tcell_text_text_color=”#1155DD” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Download” col_content=”Download
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>
\n<\/i><\/a>” col_column_max_width=”0.3fr” col_tcell_cell_align_horz=”center” _builder_version=”4.25.0″ _module_preset=”default” col_tcell_text_font_size=”20px” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” disabled_on=”off|off|on” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Utilities<\/h3>\n

Utilities are not available for download on mobile devices.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Drivers<\/h3>\n

Drivers are not available for download on mobile devices.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Support Topics<\/h3>\n

[\/et_pb_text][et_pb_blog include_categories=”255″ _builder_version=”4.24.3″ _module_preset=”2b749649-395b-4092-ba4d-5dfd3c27f25d” header_font=”Montserrat|500||||||#1199FF|” custom_margin=”0px||0px||false|false” custom_css_title=”border-bottom: 1px solid #c0ccd9;||padding-top: 10px;” locked=”off” global_colors_info=”{}”][\/et_pb_blog][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM2MSJ9fQ==@” button_text=”View all Support Topics” admin_label=”View all FAQs” _builder_version=”4.24.0″ _dynamic_attributes=”button_url” _module_preset=”73dd5f6e-10b0-4350-aff7-b418098c6db3″ custom_margin=”25px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][dvmd_table_maker tbl_title_mode=”on” tbl_title_text=”Documentation” tbl_title_spacing=”10px” tbl_row_header_count=”0″ tbl_frame_type=”none” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_vert=”center” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_chead_cell_padding=”0px||0px||false|false” _builder_version=”4.27.0″ _module_preset=”default” tbl_title_level=”h3″ tbl_title_text_color=”#223344″ tbl_title_font_size=”24px” tbl_title_line_height=”1em” tbl_tcell_text_text_color=”#445566″ tbl_tcell_text_font_size=”16px” tbl_chead_text_font=”|–et_global_body_font_weight|||||||” tbl_chead_text_text_color=”#223344″ tbl_chead_text_font_size=”16px” custom_css_tbl_tcell_cells=”a {color: #445566}||a:hover {color: #1155dd}” border_color_bottom_tbl_tcell_cell_border=”#c0ccd9″ border_style_bottom_tbl_tcell_cell_border=”solid” border_color_bottom_tbl_chead_cell_border=”#c0ccd9″ border_style_bottom_tbl_chead_cell_border=”solid” locked=”off” global_colors_info=”{}”][dvmd_table_maker_item col_label=”File” col_content=”Epic 950 OEM Integration Manual<\/a>
\nEpic 950 Hardware Guide<\/a>
\nEpic 950 Software Guide<\/a>
\nEpic 950 Spare Parts Guide<\/a>” col_tcell_cell_padding=”|||0px|false|false” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”b7404620-e4f5-4d2e-8578-76ea74f470bd” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Videos<\/h3>\n

[\/et_pb_text][et_pb_blog include_categories=”176″ _builder_version=”4.24.3″ _module_preset=”2b749649-395b-4092-ba4d-5dfd3c27f25d” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_margin=”0px||0px||true|false” custom_padding=”60px||60px||false|false” global_module=”263443″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.2″ _module_preset=”default” text_font=”Montserrat||||||||” width=”80%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n

Need More Help?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.25.2″ _module_preset=”default” width=”100%” custom_margin=”55px||0px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.1″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|true” custom_css_main_element=”display: flex;||flex-direction: column;” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.1″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#1199ff 0%|#1155dd 100%” background_layout=”dark” width=”90px” width_last_edited=”off|desktop” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_font=”|700|||||||” header_4_text_align=”left” text_orientation=”left” custom_margin=”30px||30px||true|false” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Contact Tech Support<\/h4>\n

Factory-trained technicians add a level of experience, quality and care that can not be found anywhere else.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ4NyIsImVuYWJsZV9odG1sIjoib2ZmIn19@” button_text=”Contact Support” admin_label=”Contact Support” _builder_version=”4.24.0″ _dynamic_attributes=”button_url” _module_preset=”d4c2af50-4221-41ac-a4ef-eedf2dffd80d” custom_margin=”auto||0px||false|false” custom_css_main_element=”width: 100%;” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.1″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|false|true” custom_css_main_element=”display: flex;||flex-direction: column;” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”a2e20c3f-3806-4e59-be27-5801d114ae09″ text_font_size=”54px” header_text_align=”left” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#1199ff 0%|#1155dd 100%” background_layout=”dark” width=”90px” max_width=”90px” module_alignment=”left” min_height=”90px” height=”90px” max_height=”90px” custom_padding=”18px|0px|0px|0px|false|false” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_vertical=”8px” box_shadow_color=”rgba(0,51,160,0.2)” locked=”off” global_colors_info=”{}” custom_css_before_last_edited=”on|desktop”]<\/p>\n

<\/i><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_4_font=”||||||||” text_orientation=”left” custom_margin=”30px||30px||true|false” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Warranty Status<\/h4>\n

Check the warranty status of your product.<\/p>\n

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<\/i><\/p>\n

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Submit RMA<\/h4>\n

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