{"id":266693,"date":"2023-10-02T18:32:37","date_gmt":"2023-10-02T18:32:37","guid":{"rendered":"https:\/\/transact-tech.com\/service-and-support\/?p=266693"},"modified":"2024-04-10T19:51:03","modified_gmt":"2024-04-10T19:51:03","slug":"troubleshooting-the-ithaca-280","status":"publish","type":"post","link":"https:\/\/transact-tech.com\/service-and-support\/2023\/10\/02\/troubleshooting-the-ithaca-280\/","title":{"rendered":"Troubleshooting the Ithaca 280"},"content":{"rendered":"\n

Although the Model 280 printers are designed for reliable, trouble-free operation, problems may occasionally occur which are usually easy to correct. The lists below may offer some easy solutions to the problems. If a problem is still unresolved, then it may be necessary to contact the dealer for assistance.

PRINTER HAS NO RESPONSE (NO LIGHTS, NO NOISE)<\/strong><\/p>\n\n\n\n

1. Make sure that the printer ac power cord is plugged in securely on both ends.<\/p>\n\n\n\n

2. Check to see if the ac receptacle has power by plugging in another ac powered device such as a lamp.<\/p>\n\n\n\n

3. Use the printer power switch located on the front of the printer and turn it OFF and then ON again.<\/p>\n\n\n\n

ERROR LIGHT ON STEADY<\/strong><\/p>\n\n\n\n

1. Check paper roll for proper installation. Paper may be out or Lid may not be closed with paper loaded.<\/p>\n\n\n\n

2. Use the printer power switch located on the front of the printer and turn it OFF and then ON again.<\/p>\n\n\n\n

NO COMMUNICATION TO MAIN PRINTER<\/strong><\/p>\n\n\n\n

1. Check all cable connections for tightness.<\/p>\n\n\n\n

2. Check printer configuration for proper settings.<\/p>\n\n\n\n

3. Substitute a working printer to verify that the wiring and the main computer is functioning properly.<\/p>\n\n\n\n

PRINTS LIGHT<\/strong><\/p>\n\n\n\n

1. Try cleaning the print head as dirt can cause the printer to be light.<\/p>\n\n\n\n

2. Check that the printer lid is latching completely closed.<\/p>\n\n\n\n

3. Unfortunately, if the latches are broken or the print head is failing, the printer will need to be sent in for repair.<\/p>\n\n\n\n

NOTHING PRINTS ON THE PAPER<\/strong><\/p>\n\n\n\n

(Paper advances as if printing, but not print is produced on the paper)<\/p>\n\n\n\n

1. Verify the paper is thermal paper.<\/p>\n\n\n\n

2. Verify the thermal paper is loaded correctly. Paper should be loaded with the paper coming from the bottom of the roll.<\/p>\n\n\n\n

3. Try cleaning the print head as dirt can cause the printer to not print.<\/p>\n\n\n\n

4. Check that the printer lid is latching completely closed.<\/p>\n\n\n\n

5. Unfortunately, if the latches are broken or the print head has failed, the printer will need to be sent in for repair<\/p>\n","protected":false},"excerpt":{"rendered":"

Although the Model 280 printers are designed for reliable, trouble-free operation, problems may occasionally occur which are usually easy to correct. The lists below may offer some easy solutions to the problems. If a problem is still unresolved, then it may be necessary to contact the dealer for assistance. PRINTER HAS NO RESPONSE (NO LIGHTS, […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"1080","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[256],"tags":[],"class_list":["post-266693","post","type-post","status-publish","format-standard","hentry","category-ithaca-280-support-topics"],"_links":{"self":[{"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/posts\/266693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/comments?post=266693"}],"version-history":[{"count":0,"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/posts\/266693\/revisions"}],"wp:attachment":[{"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/media?parent=266693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/categories?post=266693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/transact-tech.com\/service-and-support\/wp-json\/wp\/v2\/tags?post=266693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}