AccuDate PRO Support

Support Topics

How to Clean Your AccuDate Terminal

Proper maintenance through the cleaning of your AccuDate Food Safety Terminal is essential to ensure that it continues to print quality labels, respond to your touch accurately, and adhere to food safety standards. To this end, TransAct offers Food Safety Terminal...

How to Update System & Menu Via USB

Your AccuDate PRO terminal will need to have its system files updated occasionally. Sometimes, this means a simple menu update, and others it means that the entire system needs upgraded. Typically, this will be done through Network Updates. However, sometimes it is...

How to Update System & Menu Via Network

On occaision, your AccuDate PRO will automatically receive network updates pushed from the FTP Update Server. Your terminal will notify you when an update is available, so in most cases, updating via your network connection is as simple as pressing OK on your “Update...

My AccuDate PRO Won’t Start or Stay On

If your AccuDate PRO terminal does not go to the normal Home Screen upon powering on, or will not stay on the normal Home screen after attempting to use the terminal, there are several troubleshooting steps you can take, depending on the nature of the issue. Does...

Function Buttons: How to Use the Screen’s Bottom Row

The Function Buttons on your AccuDate terminal are the bottom row of buttons that provide you with basic terminal functionality regardless of what page your terminal is on! The buttons are, from left to right: Feed Left: Feed out exactly one label from the left...

My Screen Is Frozen: How To Calibrate Touch Screen

If your AccuDate 9700 is seemingly stuck on the Home screen or any other specific page upon powering the terminal on, your touch screen may be out of calibration. To calibrate your touch screen, first, power off your terminal with the power switch on the left side,...

How To Access Settings

Your AccuDate terminal is configurable in a number of ways that can be accessed from the Settings Screen. To access the Settings Screen, press the Setup button (Gear Icon in the bottom row of buttons). You will be prompted for your password. If you cannot remember...

My Labels Have the Incorrect Date: How to Adjust Date & Time

If you’ve noticed that the date & time on your AccuDate terminal is incorrect, either through the hold times on your labels or the time displayed at the top of your screen, the fix is quick and easy! Adjusting date and time on your terminal can be done from the...

How to Load Labels

With your AccuDate Food Freshness Terminal powered on, grab the tabs on the lower sides of the screen and pull upwards to open. Open up the Printing Mechanism’s latch by pinching the blue plastic piece so that it slides to the left, then pull up. Allow the top of the...

My Labels Aren’t Printing Correctly

If your AccuDate terminal is experiencing issues when printing on labels, there are many troubleshooting steps to take to try to restore normal functionality. Label printing issues can be broken up into four distinct categories Feeds, but does not print anything on...

My Terminal is Printing Extra Blank Labels

If your AccuDate terminal feeds blank labels after printing your selected label correctly, this means that your roll of labels needs to be calibrated. Calibrating your labels means that your AccuDate Terminal knows where your label starts and ends. This way, it will...

Where is My Serial Number?

Should your AccuDate terminal ever need service or troubleshooting with a tech, you’ll want to know where your terminal’s Serial Number is located. This will tell us what type of warranty you have, how long that warranty is, and what sort of software and firmware is...

What is My Password?

Several functions of your AccuDate terminal require that a password is entered. This includes the Settings Screen, and Adding New Items. By default, the password should be set to “admin”. This password, however, can be changed. If “admin” does not work for you, and...