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RMA Form

Submit RMA

Repairs are warranted for 90 days from the date of repair or for the balance of the original warranty period, whichever is greater. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to TransAct. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the TransAct Warranty Policy that is packed with each new printer.

Fees

To check the warranty status of your product click here.

! Price Change Notice !

Due to extreme supply chain pressures beyond our control, effective 1 June, the flat rate repair for the AccuDate 9700 is $699 at TransAct Technologies. We encourage you to begin the migration of your 9700 population to the BOHA! Terminal 2 immediately.

Please contact kcilbrith@transact-tech.com for more information and potential pricing incentives. Thank you.

Food Service Technology
Flat Rate Repair Charge
Casino Solutions
Flat Rate Repair Charge
BOHA! WorkStation
$299
Epic Edge
$145
BOHA! Terminal
$499
Epic Edge+
$145
BOHA! Terminal 2
$499
Epic Edge TT
$145
AccuDate 9700
$699
Epic 950
$145
Ithaca 9000
$150
Epic 880
$210
No Problem Found Repairs

If a warranty printer is sent in for repair and the repair center cannot find any defect; there will be a $37.50 fee plus shipping costs applied to the repair.

International RMA Requests

If located outside the United States please call for an RMA at 1-877-748-4222 option 2. A representative will be glad to create an RMA request for you.

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Account Information
*If you do not have an Account with us, please enter "New Customer". If you do not know your Account Number, please enter "Unknown".
Billing
* Select Invoice ONLY if you have applied for or have NET Terms with us. If you wish to establish "Net Terms" with TransAct, please fill out the Credit Application and fax to 607.266.8890 or email the attachment to AccountingOrders@transact-tech.com. New applications for terms are processed as quickly as possible, but may delay the repair turnaround time if charges are incurred.
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Product(s)
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Incomplete forms will not be processed. All RMA numbers are valid for 30 days from date of issue.
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