RMA Form
Submit RMA
Repairs are warranted for 90 days from the date of repair or for the balance of the original warranty period, whichever is greater. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to TransAct. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the TransAct Warranty Policy that is packed with each new printer.
Fees
To check the warranty status of your product click here.
Food Service Technology
Flat Rate Repair Charge
Casino Solutions
Flat Rate Repair Charge
BOHA! WorkStation
$299
Epic Edge
$145
BOHA! Terminal
$499
Epic Edge+
$145
BOHA! Terminal 2
$499
Epic Edge TT
$145
AccuDate 9700
$399
Epic 950
$145
Ithaca 9000
$150
Epic 880
$210
No Problem Found Repairs
If a warranty printer is sent in for repair and the repair center cannot find any defect; there will be a $37.50 fee plus shipping costs applied to the repair.
International RMA Requests
If located outside the United States please call for an RMA at 1-877-748-4222 option 2. A representative will be glad to create an RMA request for you.
[cp_modal id=”cp_id_eec5a”]Standard Repair Rates[/cp_modal]
Incomplete forms will not be processed. All RMA numbers are valid for 30 days from date of issue.
Shipping instructions will display once you submit this form.