Epic Edge Support Topics

Do I need to have different firmware for different printer models?

Epic Edge Support Topics

Yes, the Epic Edge will have its own unique firmware to enable its advanced features.

If I decide to implement Epicentral across my floor now, will both the Epic 950 and Epic Edge still be compatible with Epicentral?

Epic Edge Support Topics

Yes, both printers are fully compatible with Epicentral. Epicentral will adjust seamlessly between the two printers on the casino floor.

What’s new about the Epic Edge?

Epic Edge Support Topics

A single outer chassis with all game interfaces, 50% higher print quality, new high speed interfaces for simple firmware updates, and an adjustable ticket bucket enabling both standard and short ticket capability.

How will I know what printer to put in a game?

Epic Edge Support Topics

The Epic Edge has color-coded rails in the outer chassis which eliminates any confusion.

Do you envision casinos having both Epic Edge and Epic 950 across their floors?

Epic Edge Support Topics

Yes, the Epic Edge and the Epic 950 will co-exist seamlessly running side-by-side on a casino floor. As new games come in with Epic Edge, the Epic 950 population will naturally and gradually decline over time.

Have you issued an end-of-life on the Epic 950?

Epic Edge Support Topics

The Epic 950 is still very much a current, readily available TransAct product and will be for some time to come. TransAct is conducting a very well-controlled, measured launch process with the Epic Edge. We realize that it takes time for our OEM partners to qualify...