Epic 950 Support Topics

All Topics

Troubleshooting the Epic 950

Printer Status LED The printer has been outfitted with a LED panel system that provides the condition of the printer by using solid or blinking status LEDs to communicate status information. The following table lists the different LED states for specific printer...

Point Pin Outs

RS232 Serial Communications Interface PCB The RS232 Serial interface connector is a 14 position Molex Minifit Jr®., part number 39-30-1140, which mates with Molex part number 39-01-2140 or equivalent. Serial Communication PCB Pin-Outs PIN#FUNCTIONI/O1MREST (Active...

Test ticket print out

Printing a Self-test Ticket on the EPIC 950 The Epic 950 printer has the ability to print a pre-defined self-test ticket, to test the normal printing functionality of the unit, and create a printout of the current printer configuration. To print a self-test ticket,...

Data Cable Specifications

Serial Interface Specifications The XON/XOFF Protocol The RS-232 serial interface communicates using hardware and XON/XOFF flow control. Flow control helps to ensure that the computer does not send information to the printer faster than it can print. The XON/XOFF...

Where can I order slot tickets?

You can purchase paper for the Epic 950 through one of the following suppliers:Slot Tickets – http://www.slot-tickets.com/Graphic Controls – http://www.graphiccontrols.com/

Where can I order parts?

Parts can be ordered online through our TransAct Supplies website at https://www.transactsupplies.com

Do you offer repair services?

Yes, we offer repair at one of Repair Centers in and outside the United States. Please use our convenient RMA web form.

What communication interface do I have?

e Epic 950 printer is equipped with one of several communication interface options. In all cases, power and communication connections are made to a connector or connectors located at the rear of the printer. RS232 SerialType:       ...

What are the standard features of the Epic 950?

The following features are common to the Epic 950 Printers:Key features: Perforated fan folded tickets in a stack of 200, 300 or 400 tickets. Barcode and total ticket cash-out capabilities. TicketBurstTM – incorporating print, burst and transport zones, where the...

What printer driver should I use?

There is no driver available. The Epic 950 printer communicates directly with the host machine. These printers are primarily used in gaming machines.

When I print to my Epic 950, nothing happens?

Verify the Epic 950 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal tickets. Make sure the tickets are loaded in the proper direction. See diagram below: To ensure the ticket is loaded correctly into...

How do I load tickets into the feeding mechanism?

When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the stack must be inserted into the printer by hand. The Epic 950 printers’ ticket tray is integrated with a guide to direct the ticket into the printer mechanism. Once the...

How do I know what firmware is currently in my Epic 950?

To find out what firmware is currently in your Epic 950 printer, simply print a test page from the printer by following the instructions below: 1. Unrack the Inner Chassis.2. Open the Ticket Cover. Do not remove a currently loaded ticket.3. Press and hold the feed...