How to Clean Your AccuDate Terminal

AccuDate 9700 Printing, AccuDate PRO Support Topics, AccuDate XL Support Topics, AccuDate XL2e Support Topics

Proper maintenance through the cleaning of your AccuDate Food Safety Terminal is essential to ensure that it continues to print quality labels, respond to your touch accurately, and adhere to food safety standards. To this end, TransAct offers Food Safety Terminal...

My Labels Have the Incorrect Date: How to Adjust Date & Time

AccuDate PRO Support Topics, AccuDate 9700 Printing

If you’ve noticed that the date & time on your AccuDate terminal is incorrect, either through the hold times on your labels or the time displayed at the top of your screen, the fix is quick and easy! Adjusting date and time on your terminal can be done from the...

How to Remove & Replace Print Mechanisms

AccuDate 9700 Printing

While using your AccuDate terminal, it may be necessary to remove or replace the printing mechanisms within your terminal. Such reasons may include needing to send one mechanism in for repair, reseating the mechanism to clear an on-screen mechanism related error, or...

My Labels Aren’t Printing Correctly

AccuDate 9700 Printing, AccuDate PRO Support Topics

If your AccuDate terminal is experiencing issues when printing on labels, there are many troubleshooting steps to take to try to restore normal functionality. Label printing issues can be broken up into four distinct categories Feeds, but does not print anything on...

My Terminal is Printing Extra Blank Labels

AccuDate 9700 Printing, AccuDate PRO Support Topics

If your AccuDate terminal feeds blank labels after printing your selected label correctly, this means that your roll of labels needs to be calibrated. Calibrating your labels means that your AccuDate Terminal knows where your label starts and ends. This way, it will...

“Print Mechanism is Not Connected” Error Message

AccuDate 9700 Printing

If your AccuDate 9700 is prevented from normal operation due to an error message that says “** WARNING ** Print mechanism is not connected”, there are troubleshooting steps you can take to restore functionality. The first step would be to power cycle your terminal....