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How To Access Settings

AccuDate 9700 Touch Screen, AccuDate PRO Support Topics

Your AccuDate terminal is configurable in a number of ways that can be accessed from the Settings Screen. To access the Settings Screen, press the Setup button (Gear Icon in the bottom row of buttons). You will be prompted for your password. If you cannot remember...

My Labels Have the Incorrect Date: How to Adjust Date & Time

AccuDate PRO Support Topics, AccuDate 9700 Printing

If you’ve noticed that the date & time on your AccuDate terminal is incorrect, either through the hold times on your labels or the time displayed at the top of your screen, the fix is quick and easy! Adjusting date and time on your terminal can be done from the...

How to Load Labels

AccuDate 9700 Support Topics, AccuDate PRO Support Topics, AccuDate XL Support Topics, AccuDate XL2e Support Topics

With your AccuDate Food Freshness Terminal powered on, grab the tabs on the lower sides of the screen and pull upwards to open. Open up the Printing Mechanism’s latch by pinching the blue plastic piece so that it slides to the left, then pull up. Allow the top of the...

My Labels Aren’t Printing Correctly

AccuDate 9700 Printing, AccuDate PRO Support Topics

If your AccuDate terminal is experiencing issues when printing on labels, there are many troubleshooting steps to take to try to restore normal functionality. Label printing issues can be broken up into four distinct categories Feeds, but does not print anything on...

My Terminal is Printing Extra Blank Labels

AccuDate 9700 Printing, AccuDate PRO Support Topics

If your AccuDate terminal feeds blank labels after printing your selected label correctly, this means that your roll of labels needs to be calibrated. Calibrating your labels means that your AccuDate Terminal knows where your label starts and ends. This way, it will...

Where is My Serial Number?

AccuDate 9700 Getting Started, AccuDate 9700 Support Topics, AccuDate PRO Support Topics, AccuDate XL Support Topics, AccuDate XL2e Support Topics

Should your AccuDate terminal ever need service or troubleshooting with a tech, you’ll want to know where your terminal’s Serial Number is located. This will tell us what type of warranty you have, how long that warranty is, and what sort of software and firmware is...
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© 2025 TransAct Technologies, Inc. All Rights Reserved  |  Privacy Policy  |   Disclaimer  |   Cookies  |   Terms of Use

One commitment. Many markets.

Contact Us

Tel: 877.748.4222
For international calls: +1 607.257.8901
Fax: 203.949.9048

Need Supplies?

Call one of our supply specialists now:
1.800.243.8941 Option 1

Order Parts & Supplies

Site Links

Corporate Site

Home

Submit RMA

Check Warranty

Conflict Mineral Policy

WEEE

Contact Us

Industries

Casino & Gaming Solutions

Food Service Technology

Point-of-Sale

Products
Epic Edge Support

Epic Edge TT Support

Epic 950 Support

Epic TR80 Support

BOHA! WorkStation Support

BOHA! Terminal Support

AccuDate 9700 Support

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Legacy Products

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