STANDARD TRANSACT PRODUCT WARRANTY POLICY:

Warranty Policy

TransAct Technologies, Incorporated (TRANSACT) warrants this printer to be free from defects in material and workmanship and will remedy any such defects according to the terms of this Limited Warranty. This Limited Warranty does not extend to consumable items, including but not limited to ribbons, inkjet cartridges, paper rolls, spindles, fuses, keys, power cords, communications cables (external to the printer), spill resistant covers and any options, attachments, or modifications not installed by TRANSACT.

Standard Warranty Period

The standard warranty is one year from the date of shipment from the factory for the BOHA! Workstation, BOHA! Terminal and BOHA! Terminal 2. The standard warranty is two years from the date of shipment from the factory for the Epic Edge, Epic TR80 and Ithaca 9000.

For the Epic 950, the standard warranty is two years from the date of shipment from the factory for casinos/end users and one year for game manufacturers/OEMs.

Terms of Standard Warranty

To make a request or claim for service, a Return Materials Authorization (RMA) Number must be assigned by TRANSACT prior to the return of the printer. Contact the Technical Support Department at (877) 7ithaca or (607) 257-8901 with the model and serial numbers of the unit needing repair. The printer must be returned to TRANSACT or an authorized TRANSACT repair center, shipping prepaid, in the original shipping container and packing materials or in suitable packaging to as to not sustain damage in shipping. See the unpacking instructions in the Operator’s Guide or Quick Reference Sheet to correctly repack the printer. TRANSACT does not assume the risk of loss or damage during transit. If the original shipping container and/or packing materials are not available, they can be purchased from TRANSACT. TRANSACT USA will repair (or at its option, replace) at no charge any defective component(s) of the printer. TRANSACT USA and Authorized Repair Centers will pay the return shipping fee back to the customer at UPS Ground rates or equivalent within the continental United States. TRANSACT USA shall pay a maximum $10.00 USD for the return shipping fee for printers shipped outside of the continental United States under this warranty. Duties and taxes, if levied, shall be the sole responsibility of the customer. TRANSACT USA will repair (or at its option, replace) at no charge any defective component(s) of the printer. TRANSACT USA will pay the return shipping fee back to the customer using TRANSACT’s selected method of transit. Duties and taxes, if levied, shall be the sole responsibility of the customer.

TRANSACT will furnish all tools, test equipment, parts and labor necessary to service the printer. Consumable items requested of TRANSACT such as ribbons, inkjet cartridges, paper rolls, spindles, fuses, keys, power cords, communications cables or spill resistant covers will be provided for an additional charge (per TRANSACT current pricing schedule1). No attachments or alterations should be made without prior written consent of TRANSACT. If any such attachment or alteration, in the opinion of TRANSACT, interferes with the normal and satisfactory operation or maintenance of the printer, TRANSACT may refuse to repair such products. This includes any printers with serial number tags that have been removed, altered, or in any way made illegible.